Sports Tours with Casterbridge - Leader in Custom Sports Tours

Post-Booking Support From Our Head Office

Once we have received your Booking Form and Deposit Cheque or wire transfer, we will then contract your flights, which usually come into system range 11 months before departure. Once your flights are booked we will verify the details of your tour. Your group will then be put in the hands of our dedicated and capable Operations staff who will then handle all of the logistical and fine details of your tour, such as who your guides will be when in-country, and those lovely restaurants which you will be visiting.

Your Operations Coordinator will become your primary contact for the remainder of the process.

Other Items You Will Receive

After you submit your booking form, you can expect to receive some helpful information from our Operations Department, either by phone, post or e-mail:

A Travel Information Pack, which will provide detailed information on all aspects of your trip. This will include what to pack, local customs, meal arrangements, student discipline, and much more

A Confirmatory Invoice, once our Tour Operations Department has had the opportunity to review the communication between you and our sales office. This will come with details of the options you have for paying the balance of the tour cost.

A Statement of account upon Receipt of Final Payment, once your final payment has been acknowledged by our Finance Department. You may also receive interim invoices or statements, as appropriate, or as per your request.

A Final List of Hotels that have been secured for your group. This will include addresses and both telephone and fax numbers; they will be sent to you no later than 2-3 weeks before your departure.

Your group’s Flight Tickets will be issued by and sent to you from our Head office in Sherborne. You should receive your flight tickets within 2-3 weeks of your departure date.

We also ensure that you have plenty of time to disseminate important information to your group members and their families, to aid in recruitment and to provide information to your group members.

When Will You Receive Information?

While you will likely have most of your information well in advance, you can rest assured that you will receive the following items from Casterbridge by:

Sports Fixtures Information (if applicable) at least 4 Weeks Prior To Departure

A list of your hotels, including addresses and telephone numbers at least 3 Weeks Prior To Departure

Notification of the name of your Tour Manager/Guide (if applicable) at least 3 Weeks Prior To Departure

Your air tickets and luggage tags at least 2 Weeks Prior To Departure

A copy of your final itinerary at least 2 Weeks Prior To Departure

Emergency contact details at least 2 Weeks Prior To Departure

Final Insurance certificate at least 2 Weeks Prior To Departure

As you can see, even after you have booked with Casterbridge you will receive the same support and dedication to your group that you experienced during the planning process. Our goal is to ensure that you are as informed as possible, and that nothing is left to the last minute – allowing you to sit back and enjoy the final weeks before going on tour.

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